RETURN POLICY

We hope your purchase exceeds expectations. Should it not, our Client Services team is available to assist. Please review the following policies carefully, as return eligibility varies by product category, promotion, partner, and destination.

START U.S. RETURN

WHAT IS YOUR U.S. RETURN POLICY

U.S. Domestic Returns & Exchanges

Full-Price Purchases:

Returns must be received within 14 days of delivery.
Items must be unworn, unused, and returned in original packaging with all
tags and security labels intact.
Any item showing signs of wear or use will not be accepted.
Original shipping fee /charges,
taxes, duties, and restocking fees are non-refundable.

Refund to Store Credit (preferred):

Receive the full value issued, plus a 15% Courtesy incentive toward a future purchase.

NO restocking fee on full price purchases Domestic US Returns if return meets all qualifications outlined above.

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Sale Purchases (Up to 60% Off Original Price):

Returns must be received within 14 days of delivery.
Items must be unworn, unused, and returned in original packaging with all
tags and security labels intact.
Any item showing signs of wear or use will not be accepted.
Original shipping fee /charges,taxes, duties, and restocking fees are non-refundable.
Store credit only. No additional incentives apply.
Includes any and all promotional pricing including but not limited to first-time client offers, abandoned-cart incentives, first time purchase discounts and other similar promotions.
Refunds to the original payment method are issued only for verified defects reported within 24–48 hours of delivery, with photographic documentation. Email support@marchesafashion.com to report defective products.

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Full-Price and Sale Purchases for
Partner and Collaborations:

Returns for items that are made with our collaboration partners are governed by individual partner policies, which may vary in eligibility, timing, and refund method.
Please contact Client Services before initiating a return to support@marchesafashion.com

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FINAL SALE — Discounts of 60% OFF or More,Couture items & Special Orders:

Items discounted 60% or more are considered FINAL SALE items and are not eligible for return, refund, or store credit.
Couture items, Special Order items, and any items priced $2500.00 or more are FINAL SALE and not eligible for return, refund, or store credit.

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FITTING EXCEPTION — Seeking the perfect fit?

Clients may request prior approval to purchase two sizes, with one eligible for return.

To order multiple (2) size variations of the same style/item for fit consideration you must receive written approval and an FEA# (Fitting Exception Authorization #) from our Client Services Team prior to purchase.

Please email concierge@marchesafashion.com for a fitting exception approval prior to purchase.
Fitting exceptions are only allowed on the purchase of 2 items of the same style in adjacent sizes (Ie: The same dress in a size 6 and a size 8 ~ so you can see which size fits you best).
With approval, one (1) item may be returned for a full refund, subject to all applicable return policies.
Up to 40% Off is allowed, and with approval re-stocking fees may be waived.
The second item must be kept, and will be is considered final sale and can not be returned, refunded or exchanged.
The returned item must be received within 7 days of delivery.
Item must be unworn, unused, and returned in original packaging with all
tags and security labels intact.
It must not be showing signs of wear or use will not be accepted.
Original shipping fee /charges, taxes, duties, and restocking fees are non-refundable.
This service is only available for US customers at this time.

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Collaboration Partners:

Fine Jewelry—

Fine jewelry and licensed jewelry partner items may follow separate return and shipping requirements.
Additional approvals, inspections, and documentation may be required prior to issuing store credit or refunds.

How to Return to Vanda Group

Email mfjreturns@vandagroup.com
to request a return. CC support@marchesafashion.com
Once approved, you will receive
an RA# and prepaid shipping label via email from Vanda Group.
Fine jewelry must be returned using the provided label only.
Securely package the item and affix the return label to the exterior of the box.
Returned fine jewelry must be unworn, in original packaging, with all tags attached and accompanied by all original documentation (receipt, certificates, etc.)
All fine jewelry will be inspected for any alteration before a refund is approved. Refunds may take up to two weeks from the date of receipt.

Dinnerware

All Dinnerware (plates, bowels and other dishes) from our partner Stone & Lane must follow separate return and shipping requirements.
Additional approvals, inspections, and documentation may be required prior to issuing store credit or refunds.

How to Return to Stone & Lane

1. Email support@stonelain.comto request a return. CC support@marchesafashion.com

2. Once approved, you will receivean RMA#. Please notes return costs are not covered by Stone & Lain or Marchesa.

3. Once package is shipped, please email the tracking # with your RMA# in the subject line to support@stonelain.com with support@marchesafashion.com on cc.

4. Items must be returned within 14 days of delivery- in like new condition (not damaged) , packed in the original packaging and unused.

5. EXCHANGE DUE TO DAMAGE: If you are exchanging items due to them being damaged...You must submit a photo of the damage within 10 days of receipt must be submitted to support@stonelain.com CC : support@marchesafashion.com and a confirmation of acceptance will be sent to you with a RMA# from Stone & Lane.

6. Returned items must be received within 14 days of RMA# issue.

7. All items will be inspected prior to approval. Please allow 7-10 days for inspection and exchange processing.

8. Returned items are eligible for Exchange or Refund Only- Dinnerware is not eligible for a credit and is only eligible for a refund if an exchange is not possible due to inventory

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Return Processing Exclusions:

Please allow 7–10 business days for processing once your return is received and approved.
Items received outside the return window, showing signs of wear, use, alteration, or missing packaging, tags, or proper documentation if needed will not be accepted, returned or refunded.
Repeated violations of our return policies may result in refusal of future purchases.

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Questions / Concerns: Please contact us at:

Returns,Exchanges, Refunds or Defects: support@marchesafashion.com

Fitting Exception Requests, PR Requests, or any other questions: concierge@marchesafashion.com

WHAT IS YOUR INTERNATIONAL RETURN POLICY?

International Returns & Exchanges

Full-Price Items up to 60% Off Items are Eligible for Store Credit or Exchange Only.

Sale Items of 60% Off or more are considered FINAL SALE , and not eligible for return and will not receive exchange, credit, and/or refund.

Items Eligible for Store Credit/Exchange:

Returned items for Store Credits and Exchange must be received within 14
days of delivery date.
Items must be unworn, unused, and returned in original packaging with all
tags and security labels intact.
Any item showing signs of wear or use will not be accepted.
Original shipping fee /charges,
taxes, duties, VAT, other fees outside of original cost of item and the restocking fees are non-refundable.
Eligible international returns are issued store credit only for the value of the item at time of purchase. A 15% Courtesy incentive toward a future purchase will be applied to the store credit amount.
There are no refunds allowed for items purchased by international clients- Only exchanges or store credit.
To initiate the exchange/store credit International Clients must email support@marchesafashion.com with your order number to initiate the exchange/store credit and receive a RA# (return authorization number).
Returns will be refused without prior notification to the Client Services team- Please contact support@marchesa.com if you have an international return.
International Clients must provide their own return label and arrange payment for their return shipment. Please address returns to:

Marchesa
C/O Fashion Logistics
621 US-46, Hasbrouck Heights, NJ 07604

Returned items for either store credit/exchange must have the return label attached to the outside of the box for proper processing. IF the return label is not attached the item will not be processed properly.
The returned merchandise must be in its original condition with the security tag attached, in its original package in order to be accepted.

Refunds to the original payment method are available only for verified defects reported within 24–48 hours of delivery, with photographic documentation. Please email support@marchesafashion.com to report a defective item and initiate a return.
Returns that are received past the 14 day period, and/or show signs of wear/damage will not be accepted for store credit and will not be returned to sender.

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FINAL SALE — Discounts of 60% OFF or More,Couture & Special Orders:

Items discounted 40% or more are considered FINAL SALE items and are not eligible for return, refund, or store credit.
Couture items, Special Order items, and any items priced $2500.00 or more are FINAL SALE and not eligible for return, refund, or store credit.

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International Purchases — Collaboration Partner Products:

International Returns are governed by individual partner policies, which may vary in eligibility, timing, and refund method.
Please contact Client Services before initiating a return to support@marchesafashion.com

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Fine Jewelry— Collaboration Partners:

Fine jewelry and licensed jewelry partner items may follow separate return and shipping requirements.
Additional approvals, inspections, and documentation may be required prior to issuing store credit or refunds.

How to Return to Vanda Group

Email mfjreturns@vandagroup.com
to request a return. CC support@marchesafashion.com
Once approved, you will receive
an RA# and prepaid shipping label via email from Vanda Group.
Fine jewelry must be returned using the provided label only.
Securely package the item and affix the return label to the exterior of the box.
Returned fine jewelry must be unworn, in original packaging, with all tags attached and accompanied by all original documentation (receipt, certificates, etc.)
All fine jewelry will be inspected for any alteration before a refund is approved. Refunds may take up to two weeks from the date of receipt.

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Return Processing Exclusions:

Please allow 7–10 business days for processing once your return is received and approved.
Items received outside the return window, showing signs of wear, use, alteration, or missing packaging, tags, or proper documentation if needed will not be accepted, returned or refunded.
Repeated violations of our return policies may result in refusal of future purchases.

WHEN WILL I RECEIVE MY REFUND?

CAN I BUY 2 AND REFUND 1 IN ORDER TO SEE WHICH SIZE FITS THE BEST?

— Seeking the perfect fit?

We get it.

Clients may request prior approval to purchase two sizes, with one eligible for return with a refund (up to 60% off ).

Please email concierge@marchesafashion.com for a fitting exception approval prior to purchase.

FITTING EXCEPTION GUIDELINES:

Fitting exceptions are only allowed on the purchase of 2 items of the same style in adjacent sizes (Ie: The same dress in a size 6 and a size 8 ~ so you can see which size fits you best).
With approval, one (1) item only may be returned for a full refund, subject to all applicable return policies.
Up to 60% Off is allowed to receive a FEA#, and~ with approval there are no re-stocking fees on these items.
It is intended that you keep 1 item that fits , and receive a refund for 1 item that does not fit. However- If both items do not fit- you may return them both, but 1 of the items will fall under the normal return policies (ie: if the items were a a sale item up to 60% off then 1 item will receive a refund, and 1 item receive store credit).
The returned item must be received within 7 days of delivery.
Item must be unworn, un-used, and returned in original packaging with all
tags and security labels intact.
Items must be un-worn, any items with signs of wear and/or damage will not be refunded or returned.
Original shipping fee /charges, taxes, duties, are non-refundable.
This service is only available for US clients at this time... we hope to roll it out to our international clients soon!

Questions- please email concierge@marchesafashion.com

WHAT ITEMS ARE NOT ELIGIBLE FOR RETURN?

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS OR STORE CREDIT.

This includes Items that are:

Discounts of60% OFF or more (applies to both domestic and international orders.)
Couture Items & Special Orders.
Items that cost $2500.00 USD or more.
Items that show signs of wear, are missing tags, original packaging and or have been damaged/are outside of the defect notification window.
Any item not following return policy timelines or requests may result in non-approval of a refund, exchange or store credit.

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INTERNATIONAL PURCHASES ARE NOT ELIGIBLE FOR REFUNDS- ONLY EXCHANGE OR STORE CREDIT

International Purchases are not available for refund, returns are only for exchange/store credit.
International Purchases that are 60% OFF or more are not available for refund, exchange, or store credit- And are considered FINAL SALE ITEMS.

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Purchases of Items that are made with our collaboration partners:

Returns are governed by individual partner policies, which may vary in eligibility, timing, and refund method.
Please contact Client Services before initiating a return to support@marchesafashion.com

Questions? Concerns?

Please reach out to our Client Services team - support@marchesafashion.com

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