U.S. Domestic Returns & Exchanges
Full-Price Purchases:
- Returns must be received within 14 days of delivery.
- Items must be unworn, unused, and returned in original packaging with all
tags and security labels intact. - Any item showing signs of wear or use will not be accepted.
- Original shipping fee /charges,
taxes, duties, and restocking fees are non-refundable.
Refund to Store Credit (preferred):
Receive the full value issued, plus a 15% Courtesy incentive toward a future purchase.
NO restocking fee on full price purchases Domestic US Returns if return meets all qualifications outlined above.
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Sale Purchases (Up to 60% Off Original Price):
- Returns must be received within 14 days of delivery.
- Items must be unworn, unused, and returned in original packaging with all
tags and security labels intact. - Any item showing signs of wear or use will not be accepted.
- Original shipping fee /charges,taxes, duties, and restocking fees are non-refundable.
- Store credit only. No additional incentives apply.
- Includes any and all promotional pricing including but not limited to first-time client offers, abandoned-cart incentives, first time purchase discounts and other similar promotions.
- Refunds to the original payment method are issued only for verified defects reported within 24–48 hours of delivery, with photographic documentation. Email support@marchesafashion.com to report defective products.
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Full-Price and Sale Purchases for
Partner and Collaborations:
- Returns for items that are made with our collaboration partners are governed by individual partner policies, which may vary in eligibility, timing, and refund method.
- Please contact Client Services before initiating a return to support@marchesafashion.com
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FINAL SALE — Discounts of 60% OFF or More,Couture items & Special Orders:
- Items discounted 60% or more are considered FINAL SALE items and are not eligible for return, refund, or store credit.
- Couture items, Special Order items, and any items priced $2500.00 or more are FINAL SALE and not eligible for return, refund, or store credit.
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FITTING EXCEPTION — Seeking the perfect fit?
Clients may request prior approval to purchase two sizes, with one eligible for return.
To order multiple (2) size variations of the same style/item for fit consideration you must receive written approval and an FEA# (Fitting Exception Authorization #) from our Client Services Team prior to purchase.
- Please email concierge@marchesafashion.com for a fitting exception approval prior to purchase.
- Fitting exceptions are only allowed on the purchase of 2 items of the same style in adjacent sizes (Ie: The same dress in a size 6 and a size 8 ~ so you can see which size fits you best).
- With approval, one (1) item may be returned for a full refund, subject to all applicable return policies.
- Up to 40% Off is allowed, and with approval re-stocking fees may be waived.
- The second item must be kept, and will be is considered final sale and can not be returned, refunded or exchanged.
- The returned item must be received within 7 days of delivery.
- Item must be unworn, unused, and returned in original packaging with all
tags and security labels intact. - It must not be showing signs of wear or use will not be accepted.
- Original shipping fee /charges, taxes, duties, and restocking fees are non-refundable.
- This service is only available for US customers at this time.
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Collaboration Partners:
Fine Jewelry—
- Fine jewelry and licensed jewelry partner items may follow separate return and shipping requirements.
- Additional approvals, inspections, and documentation may be required prior to issuing store credit or refunds.
How to Return to Vanda Group
- Email mfjreturns@vandagroup.com
to request a return. CC support@marchesafashion.com - Once approved, you will receive
an RA# and prepaid shipping label via email from Vanda Group. - Fine jewelry must be returned using the provided label only.
- Securely package the item and affix the return label to the exterior of the box.
- Returned fine jewelry must be unworn, in original packaging, with all tags attached and accompanied by all original documentation (receipt, certificates, etc.)
- All fine jewelry will be inspected for any alteration before a refund is approved. Refunds may take up to two weeks from the date of receipt.
Dinnerware
- All Dinnerware (plates, bowels and other dishes) from our partner Stone & Lane must follow separate return and shipping requirements.
- Additional approvals, inspections, and documentation may be required prior to issuing store credit or refunds.
How to Return to Stone & Lane
1. Email support@stonelain.comto request a return. CC support@marchesafashion.com
2. Once approved, you will receivean RMA#. Please notes return costs are not covered by Stone & Lain or Marchesa.
3. Once package is shipped, please email the tracking # with your RMA# in the subject line to support@stonelain.com with support@marchesafashion.com on cc.
4. Items must be returned within 14 days of delivery- in like new condition (not damaged) , packed in the original packaging and unused.
5. EXCHANGE DUE TO DAMAGE: If you are exchanging items due to them being damaged...You must submit a photo of the damage within 10 days of receipt must be submitted to support@stonelain.com CC : support@marchesafashion.com and a confirmation of acceptance will be sent to you with a RMA# from Stone & Lane.
6. Returned items must be received within 14 days of RMA# issue.
7. All items will be inspected prior to approval. Please allow 7-10 days for inspection and exchange processing.
8. Returned items are eligible for Exchange or Refund Only- Dinnerware is not eligible for a credit and is only eligible for a refund if an exchange is not possible due to inventory
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Return Processing Exclusions:
- Please allow 7–10 business days for processing once your return is received and approved.
- Items received outside the return window, showing signs of wear, use, alteration, or missing packaging, tags, or proper documentation if needed will not be accepted, returned or refunded.
- Repeated violations of our return policies may result in refusal of future purchases.
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Questions / Concerns: Please contact us at:
Returns,Exchanges, Refunds or Defects: support@marchesafashion.com
Fitting Exception Requests, PR Requests, or any other questions: concierge@marchesafashion.com