HELP CENTER

Returning Your Purchase (Clothing & Fashion Jewelry)

We accept returns purchased from marchesa.com within 14 days from the delivery date for a full refund. The return must arrive back to our facility within 14 days from the delivery date.

1. You may initiate a return here. Enter the order number associated with the item you would like to return and the zip code the order was delivered to.
2. After submitting a return request, a pre-paid return label will be sent to you via email. 
3. Pack your return and attach the provided return label to the outside of the box. Returned merchandise must be in its original condition with the security tag attached in order to be accepted.

Additional Information: If you wish to use your own return label, please make sure this arrangement has tracking information available. Marchesa will not be responsible if your parcel is lost and there is no way of tracking it. Returns will be refused without submitting a return request prior to sending and will be returned to sender.

Returning Your Purchase (Fine Jewelry)

We accept returns purchased from marchesa.com within 30 days from the date of purchase for a full refund. 

1. You may initiate a return by sending an email to mfjreturns@vandagroup.com.
2. Once a return is approved, an RA# (return authorization) will be sent via email along with a pre-paid shipping label. Fine jewelry can only be shipped back using the label provided.
3. Pack your return and attach the provided return label to the outside of the box. Returned fine jewelry must be in its original condition with tags attached and in original packaging in order to be accepted. Returned fine jewelry must have no visible signs of wear or use. Returned fine jewelry must be accompanied by all original documentation such as receipt, certificates, etc.

Additional Information: All fine jewelry will be inspected for any alteration before a refund is approved. Refunds may take up to two weeks from the date of receipt.

Returning Your Purchase (Clothing & Fashion Jewelry)

We accept returns purchased from marchesa.com within 14 days from the delivery date for a full refund. The return must arrive back to our facility within 14 days from the delivery date.

1. Email concierge@marchesafashion.com and let our team know you are returning your purchase. Please include the order number associated with the return in your email. Returns will be refused without prior notification and will be returned to sender.
2. International customers must provide their own return label and arrange payment for their return shipment. Please address returns to:
   
   Marchesa
   C/O Fashion Logistics
   621 US-46, Hasbrouck Heights, NJ 07604
   
   
3. Pack your return and attach your return label to the outside of the box. Returned merchandise must be in its original condition with the security tag attached in order to be accepted.

Additional Information: Please ensure your return has tracking information available. Marchesa will not be responsible if your parcel is lost and there is no way of tracking it.

Returning Your Purchase (Fine Jewelry)

We accept returns purchased from marchesa.com within 30 days from the date of purchase for a full refund. 

1. You may initiate a return by sending an email to mfjreturns@vandagroup.com.
2. Once a return is approved, an RA# (return authorization) will be sent via email along with a pre-paid shipping label. Fine jewelry can only be shipped back using the label provided.
3. Pack your return and attach the provided return label to the outside of the box. Returned fine jewelry must be in its original condition with tags attached and in original packaging in order to be accepted. Returned fine jewelry must have no visible signs of wear or use. Returned fine jewelry must be accompanied by all original documentation such as receipt, certificates, etc.

Additional Information: All fine jewelry will be inspected for any alteration before a refund is approved. Refunds may take up to two weeks from the date of receipt.

Please allow 7-10 business days for returns to be processed and refunded back to the original method of payment. 

Products marked as "Final Sale", fine jewelry on sale, and custom or personalized fine jewelry is not eligible for return.